1. scope of application and coverage
The business relations between Complemedis AG and its clients, in particular the purchasers of goods and products from Complemedis AG, are governed by these General Terms and Conditions of Business (GTC) in the currently valid version. Complemedis AG expressly reserves the right to amend the GTC at any time. The currently valid version of the GTC can be viewed online at (www.complemedis.ch/agb). Customers confirm that they have been informed of the currently valid GTC when placing an order.
2. orders
Complemedis AG is not obliged to accept orders. Where Complemedis AG has accepted orders for execution, the parties placing the order accept these GTC as part of the contract concluded between them and Complemedis AG, unless otherwise agreed, which must always be in writing.
3. product range, prices and services
Complemedis AG reserves the right to change its product range, sales prices and other contractual conditions, in particular the content and scope of the services it offers, at any time. Unless otherwise agreed in writing, the conditions and prices valid at the time the order is placed shall apply. Unless otherwise stated, value-added tax, any other fiscal charges and shipping costs are not included in the prices published by Complemedis AG and are only shown when the invoice is issued.
4. orders and conclusion of contract
The product and sales information published by Complemedis AG in the order program (Compleware), on the Internet, in the catalogue, in the web shop or otherwise, together with the prices quoted therein, do not constitute a binding offer and are subject to change without notice. An order can be placed by mail, by telephone, by fax, by e-mail or via the Internet (Compleware ordering program). Alternatively, an order confirmation by Complemedis AG or delivery shall be deemed to be a declaration of acceptance. At the time of placing the order, the ordering party must specify the place of purchase. Therapists will always provide information on the legally permissible places where remedies can be obtained, although those placing orders are entitled to choose freely from among the legally permissible places where they wish to obtain them.
5. Delivery and special modalities for the delivery of therapeutic products
Complemedis AG executes orders as quickly as possible. The availability of vegetable and other raw materials may cause delays in delivery in individual cases. The delivery of remedies for the attention of the ordering party is made by direct dispatch (by post) to the ordering party, provided that the order is based on a medical prescription or if the order concerns a prescription or remedy that can be assigned to dispensing category E. Delivery of remedies to the ordering party is made to the practice of the prescribing doctor or prescribing therapist, provided that the prescribing doctor or therapist is licensed under cantonal law to dispense the remedy produced by Complemedis AG directly to the patient. In all other cases, the delivery of remedies is made by the ordering party to a Complemedis partner pharmacy, from which the ordering party is obliged to collect the preparations / orders they have placed. The ordering parties are responsible for providing the complete and correct delivery address. Additional expenses incurred by Complemedis AG due to incorrectly communicated delivery addresses may be charged to the ordering party.
6. obligation to deliver and pick up
There is no contractual relationship whatsoever between the ordering party and the delivery point (doctor, therapist, Complemedis partner pharmacy, see GTC, Section 5, Delivery) in respect of the product/drug ordered from Complemedis AG. The delivery point is obliged to hand over the Complemedis delivery to those authorised to receive it (the ordering party or its agents), but only on the basis of the internal contractual relationship between it and Complemedis AG. Customers are obliged to collect/receive the delivery available for them at the collection point in good time, but only on the basis of their contractual relationship with Complemedis AG.
7. invoicing and payment obligation
Complemedis AG invoices directly to the ordering party. Invoices are usually enclosed with the delivery. Invoices are payable directly to Complemedis AG within 30 days of the invoice date without deductions (discounts) of any kind. If payment is not received on time, the invoice will be